Yes, drivers will be reimbursed for any tolls they are charged while the passenger is in the car. If for some reason a toll is missed, the driver should send in a copy of the toll receipt with the time and date stamp within 7 days from the date of the trip.
How will I know when someone I invite signs up?
You will receive a notification via text and email notifying you that the person you invited signed up and you will be able to verify this via app under the “my network” tab as well as logging into the website dashboard.
Will there be airport queues for drivers to make it fair for the drivers who arrive at the local airports first?
Yes, drivers will be put into a FIFO (First in First out) queue system that allows the first driver that arrived at the airport to receive the first ride continuing in that order.
How will I know when I earn points as a passenger or money as a driver?
Our backend system and/or our app will notify you immediately every time someone you invited uses our service with a message stating how many points or how much money you earned (the name of the user will be excluded for privacy reasons).
Will Zareou charge higher fares when demand is high?
Yes, drivers will be incentivized to drive to a particular area of a city due to higher demand with higher rates for the fares, that will be visible on the map for that area, which will be called Z- Time.
How do I receive credit for inviting someone?
Each passenger and driver have their own personal referral code and link, which is visible when signed into the app on the main menu screen at the top, also once you send an invite link using the invite button in app.
When traveling outside of the original approved driving city, will drivers be allowed to pick up passengers?
Yes, if the regulations of the cities/metropolitan areas the driver wants to travel to match their own “home city”. If they don’t, the driver would be required to meet those requirements prior to being approved to driver in this additional cities/metropolitan areas.
Will passengers be allowed to split the cost of the ride?
Yes, based off the number of passengers allowed in the vehicle. Example: 4 passengers, split 4 ways.
What is the contract percentage the driver will receive from each fare?
Zareou’s compensation is very generous and we will pay similar to the competition or more in some markets.
What will the rates per mile and per minute be for the fares?
Zareou is very competitive and our prices will compare to the local competitors and in some cases we will cheaper.
Will Zareou have insurance coverage?
Yes, Zareou will have a $1,000,000 policy similar to our competitors to protect our passengers and drivers.
How will the favorite driver function work?
Drivers will receive requests directly to their phone from the mobile app of passengers who want that specific driver to pick them up for a scheduled ride.
Passengers have the choice after giving you a 5 star at the end of their trip to select you as a favorite driver for future rides.
When will Zareou services be available?
We will be turning on services in multiple cities around the US and internationally. We will notify you when we turn services on in your city. Please contact us directly via email, if you would like to find out more information about your city specifically at email@example.com
Can you refer people in other cities and/or globally?
Yes, you can and that will also help you earn money or points every time they take a trip or pick up a passenger anywhere Zareou operates.