Pick your next trip with peace of mind with top tips for choosing your next ride.
Since 2007, the rise of rideshare apps has revolutionised and changed the way in which the transport industry operates. This has been seen with the emergence of iconic apps, such as Uber and Lyft, making use of advanced technology. This technology makes it easier for potential riders to find the perfect ride, track their riders’ progress, and gives them greater control in estimating the cost and time each ride will take. This sentiment was echoed in a research study published by the Canadian Center of Science and Education in 2018, which stated that rideshare apps offer anytime-anywhere services, new and well-kept vehicles, unemployment solutions, and supplementary income. Rideshare apps are, by nature, highly convenient travel services due to their ease of use, flexible payment options, GPS locating and directing technologies, rating opportunities, performance incentivisation through tips and accountability, referral incentives for both drivers and passengers, a range of vehicle choices, greater control, and better quality control of drivers.
However, on the flip side of this coin, most rideshare apps have been criticised for leaving drivers with increased competition for picking up potential passengers, mere minimum wage incomes, and thus fewer funds for the added costs they are held accountable for, including gas and car repairs. This is further complicated with private car services upping their game. Although private car services are significantly less flexible in payments and bookings, impacted by last-minute changes, and offer inadequate complaints processes, they have risen to the challenge presented by rideshare apps. Private car services also allow potential riders to book a car of their choice, but differentiate themselves by offering increased security, wake up calls, and company-owned vehicles with less cost accountability for drivers.
This then poses the question; which service is better?
Let’s find out.
What Are They?
Rideshare apps have flooded the market and are defined as mobile applications that allow for potential riders to find and book a ride at the tap of a button. These applications are flexible with their payment scheme, offering riders a choice of payment that ranges from credit cards to cash. Rideshare apps additionally allow for potential riders to drop a pin where they can be found and fetched in a matter of minutes. Their unrivalled convenience and precise GPS technologies have resulted in rideshare apps changing the way in which people travel and navigate. Booking a ride is now as simple as tapping the app, dropping a location pin, and driving and arriving in style based on a range of vehicle choices that suit any budget.
Private Car Services
Similarly to rideshare apps, private car services can be defined as a pre-booked car service that allows for potential riders to call ahead and book a rider from a choice of vehicles at fixed, predetermined costs. Once potential riders have discussed their travel requirements and booked their car, it will be awaiting their arrival ahead of time. In contrast to rideshare apps, private car services provide more security, but are ultimately less flexible and can possibly be impacted by last-minute changes to plans. These changes could also leave riders high and dry. However, most private car services do track flights, so delays are often accounted for when fetching and dropping off potential riders.
The Revolutionary Rating System
From the above, it is apparent that there are clear differences between rideshare applications and private car services. The most notable of these differences is the revolutionary rating system offered by rideshare apps. This rating system allows for potential riders to instantly rate and comment on the performance of their driver while providing feedback on their riding experience. This system is based on a one to five-star service that provides clear indicators of performance, with one star indicating terrible service to five stars indicating a premium rider experience.
This rating system ensures that drivers must remain above a certain number of stars consistently to continue driving and enjoy more passengers. This dedicated service is done to ensure that user experience is prioritised and that all riders feel safe and secure. In contrast to this, private car services do not offer this functionality, and as such, complaints can only be lodged towards private car drivers at a later date.
Another factor that impacts both private car services and rideshare apps lies in how drivers for each service are employed. It is important to note that, for both private car services and rideshare apps, drivers are screened for potential criminal records, driving licenses, insurance, and driving skills. However, despite these recruitment similarities, the drivers’ employment experience is where both services differ.
These key differences stem from the fact that private car services employ drivers as standard employees that are tied down to contracts. These contracts ensure that private car drivers receive salaries and cars which the company owns. This differs significantly for rideshare app drivers, as the majority of these drivers are considered contractors, and as such, are held accountable for more costs than private car drivers. This includes the condition of the cars that are driven and increased competition to make a living.
However, despite the costs associated with rideshare app drivers, Zareou has attempted to buck this trend. This is in part due to the fact that the application offers a more inviting environment where drivers earn an income based on their performance and referral network, and are not subjected to any fixed fees or monthly charges, only paying when they earn. This more merit-driven system empowers drivers as their own boss and incentivises them to ensure a clean, positive, and punctual riding experience. They are also further incentivised to offer positive riding experiences through tips, rating system, and supplemental incomes opportunities through their referral network. Zareou drivers are able to refer other drivers and potential riders to the application, earning extra income for each ride their referrals complete. Zareou’s signup process is also particularly alluring for potential drivers for its speed and simplicity. Read more about these benefits for potential drivers here.
Which Service Is Better?
It is clear from this guide that both private car services and rideshare applications each offer a wide array of benefits. Private car services allow for potential riders to book a car of their choice ahead of time, arrange for a wake-up call, and a set time of arrival. Rideshare apps, on the other hand, offer additional perks that are app dependent. Still, these generally include greater control when booking a ride, greater flexibility to book potential rides on the go, better quality control of drivers, and better referral benefits such as Zareou’s referral network and loyalty points as well as a number of other benefits.
There’s simply no disputing the advantages of using rideshare apps over private car services. Yes, being able to book in advance and have your ride waiting for you is quite alluring. However, this doesn’t outweigh the many benefits tied to the instantaneous, easily adjustable, accountable, rated, and earnable nature of rideshare apps.
Although this does depend on the app you choose!
With Zareou, you’ll enjoy instant access to teams of screened drivers with the tap of a button and the ability to rate your experience immediately. Using advanced GPS technology, drivers will arrive within minutes in a vehicle of your choice. And the more you ride and refer, the more free rides you’ll enjoy.
Download the Zareou app here and start earning rides!